Terms of service

Last Updated: July 18, 2026

OVERVIEW

Welcome to Questoy. Throughout this website and our secure checkout subdomains (shop.questoy.com), the terms “we”, “us” and “our” refer to Questoy, a premier art toy collector platform exclusively owned and operated by Zhuhai Quran E-Commerce Co., Ltd. (珠海趣然电子商贸有限公司).

We operate this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with an authenticated, curated shopping experience (the "Services"). Questoy is powered by Shopify Inc., which provides the underlying e-commerce infrastructure enabling us to deliver these Services to you.

By visiting our main site, interacting with our database, or completing a transaction on shop.questoy.com, you expressly agree to be legally bound by the following terms and conditions (these "Terms of Service" or "Terms"), including all additional policies, disclaimers, and return restrictions referenced herein. Please read these Terms carefully before accessing our checkout gateway.

SECTION 1 - ACCESS AND ACCOUNT COMPLIANCE

  • Age of Majority: By agreeing to these Terms, you represent that you are at least the age of majority in your country, state, or province of residence.

  • Data Accuracy: To execute safe transactions, you may be required to provide verified personal details (legal name, email, DDP billing/shipping address, and verified payment credentials). You warrant that all information provided is accurate and current.

  • Account Liability: You are exclusively responsible for maintaining the confidentiality of your account credentials. Authorized or unauthorized actions taken under your credentials remain your sole financial responsibility.

SECTION 2 - PRODUCT REPRESENTATION & COLLECTIBLE NATURE

  • Digital Display Variances: We make every effort to display high-resolution, unaltered product photos and card details. However, we cannot guarantee your device’s screen configuration will accurately render exact textures, gloss ratios, or pigment hues.

  • Blind Box & Speculative Assets: You explicitly acknowledge that mystery/blind box products are speculative items. We do not warrant that the internal character drawn from a sealed blind box will meet your specific artistic expectations or perceived secondary market valuation.

  • Inventory Rights: We reserve the right, at our absolute discretion, to limit sales quantities per collector, per household, or per geographic region on a case-by-case basis and to modify product descriptions or discontinue blind box series without prior notification.

SECTION 3 - ORDER ACCEPTANCE, BILLING & DDP PRE-PAYMENT

  • Offer to Purchase: Your checkout completion constitutes an offer to purchase. Questoy reserves the right to accept, adjust, or decline your order for any protective or operational reason prior to physical dispatch.

  • DDP (Delivered Duty Paid) Terms: All international shipments dispatched to eligible countries are explicitly handled under DDP terms. We pre-calculate, collect at checkout, and fully remit all local import taxes, VAT, and customs clearance tariffs on your behalf. No surprise operational fees will be collected by the courier upon last-mile delivery.

  • Cancellation Restrictions: Due to automated API synchronization between our database infrastructure and our fulfillment lines, orders cannot be modified or canceled once payment is cleared.

  • Personal Use Only: You warrant that all purchases are intended strictly for your personal collection, gifting, or private secondary trade, and not for unauthorized commercial replication, programmatic arbitrage, or bulk drop-shipping export.

SECTION 4 - SHIPPING, RISK PASSAGE & LOGISTICS

  • Fulfillment Centers: To optimize global transit speed, orders are securely packaged and dispatched from our primary regional logistics hub in Zhuhai, Guangdong.

  • Title and Risk Transfer: All posted delivery timeframes are automated tracking estimates and do not constitute legal guarantees. The title and the risk of physical loss pass entirely to you the moment the package is cleared for export and handed over to major international carriers (FedEx, DHL, USPS, 4PX).

SECTION 5 - STRICT RETURN LIMITATIONS & OFFICIAL FLAWS

  • 14-Day Return Rule: All post-purchase disputes, returns, or claims are subject exclusively to our 14-Day Refund Policy. Returns are strictly conditional upon the absolute structural preservation of collectible seals (outer shrink-wrap intact for Blind Boxes; inner silver foil bag 100% sealed for Confirmed Styles).

  • Manufacturer Anomalies: Minor structural asymmetries, microscopic paint overlaps, or slight structural joint flexibility are standard industrial variances known as "Official Flaws" (官瑕). Questoy guarantees 100% original authenticity, but does not provide refunds, partial credits, or compensation for factory-level cosmetic tolerances inside sealed bags.

SECTION 6 - INTELLECTUAL PROPERTY & SECONDARY MARKET DISCLAIMER

  • Questoy Proprietary Assets: All custom database architectures, curated text reviews, user interface code, tailored photography, and semantic structure layouts displayed across questoy.com and shop.questoy.com are the exclusive property of Zhuhai Quran E-Commerce Co., Ltd.

  • Third-Party IP Disclaimer: Questoy operates strictly as an independent, secondary-market authenticated retail platform and community encyclopedia hub. All character IP rights, brand logos, and registered product trademarks (including but not limited to POP MART, Skullpanda, Hirono, Finding Unicorn, Crybaby, etc.) are the sole property of their respective original designers and copyright holding corporations. Our presentation of these items does not imply an official endorsement, joint venture, or authorized dealership contract unless explicitly stated.

SECTION 7 - LIVE MARKET PRICE FINDER & THIRD-PARTY LINKS

  • Optional Comparison Tools: Our primary encyclopedia domain may deploy automated analytical index widgets such as our "Live Market Price Finder". These tools pull real-time pricing data from third-party ecosystems (e.g., eBay secondary bidding APIs, automated market indices).

  • As-Is Clause: These tools are presented strictly "as-is" and "as-available" for educational collector reference. We assume no legal liability for external pricing variances, item description inaccuracies on external marketplaces, or transactions completed after leaving our subdomains.

SECTION 8 - AUTOMATED AGENTS & ROBOT SCRAPING RESTRICTIONS

  • Scraping Prohibitions: To preserve the ultra-flat loading speeds of our static network nodes and protect proprietary pricing algorithms, the deployment of unauthorized scrapers, data-mining scripts, or automated inventory bots is strictly prohibited.

  • Agent Identification Protocols: Any legitimate search engine agent or programmatic node crawling our public assets must strictly identify itself in every HTTP/HTTPS header string utilizing the standard format: "Agent/[Approved Agent Name]". Any node masking human behavior, bypassing robot exclusion headers, or programmatically circumventing structural CAPTCHAs will have its IP block permanently blacklisted and reported to infrastructure protection registries.

SECTION 9 - LIABILITY LIMITATIONS & LEGAL WARRANTIES

  • Service Availability: We do not warrant that our checkout portal will be 100% uninterrupted, completely secure, or entirely error-free during extreme high-volume drops (e.g., limited Chaser/Secret figure releases).

  • Damages Cap: To the absolute limit permitted by applicable law, in no event shall Zhuhai Quran E-Commerce Co., Ltd., our directors, or our partners be held liable for direct, indirect, consequential, or punitive damages, or lost collector profits arising from your interactions with our Services.

SECTION 10 - GOVERNING LAW & JURISDICTION

These Terms of Service, along with any independent contractual agreements whereby we provide you global retail services, shall be governed by, interpreted, and construed in absolute accordance with the laws of the People's Republic of China. You and Zhuhai Quran E-Commerce Co., Ltd. explicitly consent to the exclusive venue and personal jurisdiction of the competent courts of Zhuhai, Guangdong, China for the adjudication of all operational or transactional disputes.

SECTION 11 - CORPORATE CONTACT & IDENTIFICATION COMPLIANCE

For formal legal notices, data requests, or detailed inquiries regarding these Terms of Service, please contact our compliance concierge desk:

  • Brand Trading Name: Questoy

  • Legal Corporate Entity: Zhuhai Quran E-Commerce Co., Ltd. (珠海趣然电子商贸有限公司)

  • Registered HQ Address: Room 302, Building 19, Xingye Road, Xiangzhou District, Zhuhai City, Guangdong Province, 519070, China (珠海市香洲区兴业路19栋302)

  • Official Compliance Email: support@questoy.com

  • Corporate Hotline: +86 15626922120

  • Operating Hours: Monday–Friday, 9:00 AM – 6:00 PM (GMT+8)