FAQs

Every item undergoes a strict multi-point inspection at our Zhuhai fulfillment hub. We verify the holographic security stickers, compare factory real-weight mass specs, and inspect the structural integrity of the seals before dispatch.

As an encyclopedia hub, we provide empirical data including gram-level weight measurements, unannounced official draw ratios, and exact physical dimensions to help collectors authenticate secondary-market items.

For confirmed styles, only the bottom or top of the outer cardboard box is precisely opened to identify the character card inside. The inner silver foil bag containing the actual figure remains 100% factory sealed.

No. Questoy operates strictly as an independent secondary-market retailer and community archive. We utilize "Fair Use" principles to display IP items strictly for authentication and secondary resale purposes.

Secret figures are verified via our proprietary weight-database comparison and character card identification. They are dispatched in their original confirmed-style packaging to preserve their high collectible value.

Yes. All figures are shipped with their original outer cardboard boxes and internal ID cards. We use reinforced double-walled shipping cartons to protect the original packaging.

While we take extreme care in packaging, minor creases or dents on the outer cardboard box caused by international logistics are not considered defects and do not qualify for a refund, as the inner figure remains protected.

"Official Flaws" refer to minor factory anomalies like microscopic paint overlaps or slight joint flexibility. Because the foil bag is unopened, we cannot inspect the factory-sealed figure. We do not provide refunds or partial credits for these standard industrial variances.

Members of our Collector's Club can request pre-shipment verification photos for high-value Secret/Chaser items. Please contact our support desk immediately after placing your order.

We use high-resolution unaltered photos. However, minor texture or gloss variances may occur due to device screen settings and factory production batches.

All orders are dispatched from our primary consolidation hub in Zhuhai, Guangdong, China. Depending on the courier, global transit typically takes between 7 to 15 business days.

For eligible countries, we operate strictly under DDP (Delivered Duty Paid) terms. This means we pre-calculate and pre-pay all customs and VAT on your behalf at checkout. You will not face surprise fees upon delivery.

Address changes are only possible within 12 hours of order placement, provided the API has not already synchronized with our fulfillment lines. Contact support@questoy.com immediately.

Our logistics team utilizes heavy-duty bubble wrap, corner protectors, and industrial-grade shipping cartons to withstand global multi-node transit shocks.

Once handed over to carriers (FedEx, USPS, 4PX), an automated email containing your tracking portal link will be sent. You can also track updates via your Customer Profile on our site.

International tracking numbers usually require 48 to 72 hours to populate in the carrier's system as the package clears initial export customs and scanning checkpoints.

Yes, we cover North America, Europe, Oceania, and major Asian markets. Available shipping tiers will calculate automatically at checkout based on your exact ZIP/postal code.

Our "Live Market Price Finder" connects directly with third-party ecosystems. For highly volatile or rare items, we redirect you to our official eBay storefront to leverage their secure escrow and bidding infrastructure.

Due to our automated API fulfillment protocols, orders cannot be modified or canceled once payment clears and the order enters the packing queue.

Our secure Shopify checkout gateway accepts all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and Google Pay.

Absolutely. Our entire subdomain runs on Level 1 PCI DSS compliant infrastructure provided by Shopify. We never store raw credit card data on our local servers.

All purchases are intended for personal collections or private secondary trading. We reserve the right to decline programmatic arbitrage or unauthorized bulk export orders.

Secondary market prices are highly dynamic and driven by real-time supply and demand. Our system adjusts pricing algorithms automatically to reflect the latest global valuation metrics.

To process any shortage or damage claims, you must provide a continuous, unedited unboxing video starting from the sealed shipping carton, clearly showing the waybill, to the opening of the foil bag.

No. Blind boxes are speculative assets. Opening the plastic shrink-wrap immediately voids its sealed secondary-market value, making it strictly non-returnable.

If a return is authorized due to buyer's remorse (for completely sealed items only), the buyer is responsible for tracked international return shipping back to our facility, alongside a potential 15% restocking fee.

Once the returned item is received, inspected, and verified to be in its original structural state, refunds are processed within 3-5 business days back to your original payment method.

If tracking has not updated for over 25 business days, please contact our concierge desk. We will initiate a formal investigation with the carrier and assist you in filing a claim.

Because confirmed styles rely on specific inventory allocations, we do not offer direct exchanges. You must return the eligible item for a refund and place a new order for the desired character.

You can establish direct communication with our corporate officers via our Global WhatsApp Desk (+853 68488666) or email our concierge desk at support@questoy.com.